To start the return process, please enter your email address and the order number.
First of all...
We want you to be happy with your Willpower stuff, so we are perfectly alright with receiving your return. However you will help us A LOT if you specify the reason for your return (see "Return Reason" later in the process). It will allow us to make better size-descriptions and also better products. Thank you so much!
How do I return?
- Please enter your order number and email address in the fields above and click 'Start'
- Follow the instructions and select the items you want to return
- Please tell us the reason for your return
- You will immediatelly get a confirmation email with the shipping guidelines
What return options do I have?
In the return process you can choose from the following:
- Exchange: We will gladly exchange your item(s). You can pick your alternative size (if available) or use the 'NOTES' filed to tell us which other item you would like to have in exchange
- Refund: If you want to return your item(s) for good, we will refund your costs through the payment method you used, when you made your purchase
- Credit: Instead of sending you a refund, we can also offer you a store credit with an extra 10% on top of your original order value
What items are returnable?
You can return your items within 30 days of receipt of your shipment. If the reason for your return is bad quality, you can return them any time.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are GIFTS. Please keep them ;-)
Are there any charges for return?
There are no charges for return but:
- Original shipping charges are non-refundable
- You are responsible for the costs of the return shipping
- But we will send you a free shipping discount code for your next order
How soon will I get my refund?
- Once your return is received, we will send you an email notifiction
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment or we will send you the requested exchange item