SHIPPING & RETURNS
Just like with our clothing we want to keep things simple with shipping costs. That's why we decided to establish Flatrate Shipping Fees for you. No matter how many items you buy, the shipping costs are as followed:
- All order from Germany: 4.50€
- All orders from the EU: 8.00€
- All orders from the rest of the world: 24.00€
- FREE SHIPPING on orders over 75.00€ (Germany) and 150.00€ (Europe/World)
We guarantee a Same-Day Shipping if your order arrives us before 1:00 pm (13:00h). All other orders are being shipped within 24h. The regular delivery times are between 1-3 working days. We ship climate neutral with DHL.
We really want you to be happy with your Willpower stuff. You can return your ordered items any time, if you don't like them, they don't suit you or if they are damaged. We offer refunds or exchanges. Your choice. Please follow the instructions in our returns center and we'll take care of it.
For most items you will receive a tracking number with your email confirmation. Some small items are being sent out as letters, which do not have a tracking number.