FAQ

Why Willpower?

Our style is simple and aesthetic, just like the clothing you wear every day. If crazy colors and over-the-top functionality do not match your personal taste, Willpower running clothing is for you. Naturally our products are of high quality, race-, training- and adventure-approved and crafted with big love for simplicity and minor, but stunning details. It's more than just textiles and gear. Willpower is a strong brand for runners with attitude. Just like you.

What's this whole "Running With Attitude" thing about?

Despite being the first shirt design we created, "Running With Attitude" pretty much defines what Willpower is all about. We focus on the WHY rather than the WHAT or the HOW. We truly believe that there is a deeper meaning to this sport, far beyond a certain pace, altitude gain, distance or race result. "Running With Attitude" also means to feel, think and do things differently. Yes, running is a mass sport. However this does not mean you have to float with the current. Willpower is about proudly having both feet on the ground, expressing your true personality and going your very own way, no matter what others say.

Can I wear you clothes for running? Are they "functional"?

Yes, without any doubt. We truly believe that the composition of a textile must not decide over its usage. Some of our products are made from polyester, others are made from cotton and other again are made from a blend of various materials. We strongly promote the elminiation of the separation line between sports and lifestyle. Simply wear what you feel like for whatever occasion. And by the way: Sweating is not something you have to hide. It simply shows that you have worked hard. Be proud of it.

Are your products organic and fairtrade?

Most of them are. We try to make Willpower and everything around it as "green" and fair as possible, however we do compromises for some of our products. If you want to find out if a certain product is cruelty-free / vegan, don't hesitate to get in touch with us. We also added this info to our product descriptions for maximum transparency.

Do your prices include Tax?

Yes. All prices you see in the Willpower Onlinestore include 19% MwSt (German Tax). When checking out you will see the net amount and the taxes seperately.

How much are shipping costs?

We try to keep shipping costs as low as possible. As from November 2016 shipping costs have been flatrated. All national orders (Germany), no matter how many items or what weight are 3.50€. All international orders (rest of the world) are 6.00€. If your ordered amount is 150.00€ or beyond, your shipping will be FREE OF CHARGE.

Where do you ship to?

Everywhere. Although Willpower is based in Germany, we receive a lot of orders from other European countries, the United States, Canada, etc. Our international shipping rate is 6.00€, no matter how much you order. International shipping is free of charge for all orders over 150.00€.

Can I return stuff?

Of course you can. Please go to our return center for further instructions and information.

Why is my shirt not available in my size?

All colors and sizes available will be shown and available to add to the shopping cart. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.

Do you have sizing information?

We try to include accurate sizing information for each product in the item description. We have also added a size charts to most products. Reference the size charts to help determine your size when ordering. If you are between sizes or need assistance selecting the proper size, please contact us.

Which Payment Methods do you accept?

We accept "SOFORT-Überweisung" (Money transfer), PayPal, ApplePay and the following credit cards: Visa, Master Card, and American Express.

When will my order be shipped?

If your order reaches us before 3:30pm it will be shipped the same day. Otherwise it will be shipped within 24 hours. Our logistic partners DHL and Deutsche Post usually need 1-2 days for national shipping (within Germany) and 3-5 days for international orders (rest of the world). If your order gets stuck at your country's customs it might take another couple of days.

How can I track my order?

We will send you an order confirmation email with a tracking number after you placed your order. Only very small orders (e.g. 1 t-shirt) cannot be tracked because they are sent as letters, not as parcels.

Is my order insured?

Yes. Your order is insured up to a value of 55€.

You guys run a tumblr-blog, right?

Just like you we are runners and there's no topic we love to speak about more. The "Running With Attitude" blog is about our experiences in training, racing or just about the overall joy and excitement this sport brings along. You can reach our blog at: www.willpower-running.tumblr.com.

Who shoots all the great pictures and videos?

Basically all visuals you see on this website and our social media channels have been shot by the following amazing people (in no particular order): Björn Lexius, Björn Fehl, Phil Pham, Martin Liebl, Stephan Wieser, Chris Drüke, Michi Berger and our Willpower Athletes themselves. We heartly forward your letters of appreciation.

Wo are the Willpower Athletes? Can I become a member?

No. Well at least not, if we don't know you personally, have raced, eaten and laughed together. We do not have specified requirements, registration forms or membership cards. This is not a sports club or a racing team. The Willpower Athletes are a circle of like-minded friends with a common attitude towards running. If you can relate to this, then let's start by saying "hi" if you meet one of us. In the meantime check out the "TOGETHER" documentary movie on YouTube, which pretty much sums up what the Willpower Athletes are all about.

Warum ist hier alles auf Englisch, ihr seid doch aus München?

Berechtigte Frage. Willpower ist in der Tat ein deutsches Label. Wir sind allerdings seit Tag 1 eng vernetzt mit Läufern und Partnern aus anderen Ländern. Auch unsere Kunden kommen von überall her. Deshalb haben wir uns dazu entschlossen, Englisch als Hauptsprache im Onlinestore zu führen. Solltet ihr irgendwo sprachliche Barrieren sehen oder etwas nicht verstehen, dann schreibt uns einfach (auf deutsch).